How to Use Medicaid Transport Services
If you struggle finding transportation to your local farmers market, you are not alone. Many people enrolled in the Senior Farmers Market Nutrition Program (SFMNP) say that they are unable to use their $50 EBT debit card because of this reason.
Here is the good news: if you are on Medicaid, you can use your insurance non-medical transportation benefits to give you a ride to the farmers market.
How does Medicaid Transport Services Work?
Medicaid recently switched the majority of their enrollees from SoonerCare to SoonerSelect. SoonerSelect includes dozens of value-added benefits, and one of these benefits is non-medical transportation services.
Through these benefits, you can get a ride to the farmers market to use your $50 Senior Farmers Market EBT card – or just to shop around!
Keep these tips in mind as you schedule your transportation:
- If this is your first time scheduling non-medical transportation, you will need to book over the phone. After your first ride is scheduled, you will be able to book future appointments online or on the app.
- Schedule your appointment at least 3 business days in advance.
- To request a ride, you must provide the member name, ID number, date of birth, level of service, pick up and drop off addresses, and appointment date/time.
How do I schedule my transportation?
The Medicaid transportation service uses a program called ‘SoonerRide’, through the company Modivcare. There are three different ways to schedule your transportation:
1. Call Modivcare directly
- Make sure you know which SoonerSelect insurance plan you have. If you aren’t sure, call the SoonerCare Helpline at 1-800-987-7767.
- After you know which insurance you have, call the Modivcare extension for your insurance (listed below).
- Tell the operator that you are using your nonmedical transportation benefits to go to the farmers market.
| Health Plan | Scheduling Phone Number |
| Aetna Better Health of Oklahoma | 877-718-4208 |
| Humana Healthy Horizons in Oklahoma | 877-718-4213 |
| Oklahoma Complete Health | 877-404-4500 |
2. Request an appointment online
- Go to member.modivcare.com/login to log in or sign up.
- Schedule your ride: look for options such as “Request a Ride” or “Transportation” on your dashboard.
3. Request an appointment through the app
- Download the Modivcare App on Google Play or the Apple App Store.
- To learn how to use the app, you can refer to the Member App Training Page on the Modivcare website.
Insurance Plan Information
Everyone enrolled on SoonerSelect is represented by one of these three insurances: Aetna Better Health of Oklahoma, Humana Healthy Horizons in Oklahoma, or Oklahoma Complete Health. We called each company to confirm that farmers market visits are covered under their enhanced transportation benefits.
No matter which SoonerSelect insurance plan you have, you can use your transportation benefits to visit a farmers market since it is considered going to the grocery store.
Each insurance company has slightly different terms, so read on to learn how many rides per year are offered in each plan.
| Aetna | Humana | Oklahoma Complete Health | |
| Name of value-added benefit | Enhanced Transportation | Non-Medical Transportation | Enhanced Transportation |
| Number of trips per year | Up to 10 round trips per year. | 15 round trips (30 one-way trips) up to 45 miles from the Enrollee’s residence per year. | 15 round trips per member per year up to 50 miles from the member’s home. |
| Description of non-medical trip coverage | Support key needs such as attending a job interview or training, going to the grocery store, or getting to community health and social services. | Non-medical transportation to grocery store, food bank, social support groups, wellness classes, WIC and SNAP appointments, food banks, or locations with social benefits such as community centers, parks, recreation areas, and churches | Support non-medical health needs (e.g., grocery, food, pantries, farmers’ markets, WIC, childcare, job interviews and support groups). |
To see the full list of value-added benefits for each insurance plan, click this link.
Frequently Asked Questions
What is the difference between SoonerCare and SoonerSelect?
SoonerSelect provides the same services that SoonerCare offers, just with in-network providers and value-added benefits. Visit this link to learn more about SoonerSelect.
How do I know if I am on SoonerCare or SoonerSelect through Medicaid?
To find out, you have two options: you can call the helpline or log into your online account.
- SoonerCare Helpline: call 1-800-987-7767
- Online Access: Visit mysoonercare.org to learn if you fit the criteria for enrollment in SoonerCare or SoonerSelect.
- Log into your member account using the ‘Log In Now’ feature
- Navigate to the ‘Benefits’ page
- Look under ‘Plan/Provider’
- If you show any of the following, you are in SoonerSelect: Aetna Better Health, Humana, Oklahoma Complete Health, DentaQuest, or Liberty Dental.
How do I know which insurance plan I have?
To find out whether you have Oklahoma Complete Health, Aetna Better Health of Oklahoma, or Humana Healthy Horizons, call the SoonerCare helpline at this phone number: 1-800-987-7767.
Can I still use my SoonerSelect transportation benefits to take me to the farmers market if I am not signed up for the Senior Farmers Market Nutrition Program (SFMNP)?
Yes! Anyone on SoonerSelect can use their enhanced transportation benefits to take them to the farmers market!
If I am on SoonerCare and not SoonerSelect, can I still use my insurance to take me to the farmers market?
Unfortunately, no. The enhanced transportation benefits are only available for SoonerSelect members.
What is the Senior Farmers Market Nutrition Program?
Go to oklac.org/sfmnp to learn more about the program and eligibility requirements.
These transportation benefits will be a game changer – for you and your local farmers market. Schedule your trip today using the information above!
Have questions? Ask us in the comments and we will get back to you ASAP!
